Refund policy

Return Policy: No Exchanges, No Refunds

We appreciate your understanding that all sales are final. Unfortunately, we do not offer exchanges or refunds on any items purchased.

Damages and Issues

Please inspect your order upon receipt. If you receive a defective or damaged item, or if the wrong item was sent, please contact us immediately at naromaheals@gmail.com. We will evaluate the issue and work to resolve it.

European Union 14-Day Cooling-Off Period

If your merchandise is being shipped to the European Union, you have the right to cancel your order within 14 days for any reason. Please ensure the item is in the same condition as received: unworn or unused, with tags, and in its original packaging, along with your receipt or proof of purchase.

Thank you for your understanding. If you have any questions, feel free to contact us at naromaheals@gmail.com.